Returns & Exchanges
Returns & Exchanges Policy
30-Day Return Policy
We want you to be completely satisfied with your purchase from BuyReal. If for any reason you are not satisfied, we offer a 30-day return policy for eligible items.
Eligibility Criteria
To be eligible for a return or exchange, items must be unused, in the same condition that you received them, and in their original packaging. Some items, such as perishable goods, personalized items, and gift cards, are not eligible for return.
How to Initiate a Return or Exchange
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Contact Us: Please contact our customer support team at [contact@email.com] within 30 days of receiving your order to initiate a return or exchange. Include your order number and the reason for your return or exchange request.
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Return Authorization: Once your return or exchange request is approved, we will provide you with a return authorization and instructions on how to proceed.
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Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item received, defective item).
Refunds and Exchanges Process
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Refunds: Refunds will be processed once we receive and inspect the returned item. Refunds will be issued to the original payment method and may take several business days to appear in your account.
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Exchanges: If you requested an exchange, we will ship the replacement item once the return is received and processed.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@buyreal.com with photos of the product and packaging. We will replace the item or provide a refund as quickly as possible.
Contact Us
If you have any questions about our Returns & Exchanges Policy, please contact our customer support team at support@buyreal.com. We're here to assist you!